Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Göppingen
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Position unterstützt du italienisch- und englischsprachige Kunden bei technischen Anfragen, bearbeitest Zweitlevel-Supportfälle und arbeitest mit der Produktentwicklung an Drittlevel-Support.
Job Technologien
Deine Rolle im Team
- Support and advise our existing Italian and English-speaking customers and prospects with their technical issues over the phone or via email.
- Manage second-level support cases, solving customer issues via remote support, telephone or email.
- Work with product development to handle third-level support cases.
- Use your technical knowledge to assist the Sales team.
- Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.
Unsere Erwartungen an dich
Ausbildung
- Degree in computer science, information systems, applied computer science or a similar education in an IT related field.
Qualifikationen
- Customer driven with enthusiasm for working with people and technology.
- Business level fluency of Italian language (at native speaker level) and English. Other languages are a plus.
- Strong communication skills, a positive attitude and a friendly and professional manner when dealing with customers over the phone and via email.
Erfahrung
- Very good knowledge of networks and experience at least with two of the following operating systems: Windows, Mac OS, Linux, iOS, Android.
- Previous work experience in technical customer support is desirable.
Unser Angebot
- Onsite Onboarding in our HQ office for an optimal start.
- Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews.
- Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer.
- Public transport friendly offices.
- Option to lease an e-bike (Germany only).
- Special terms for local gyms.
- Access to Corporate Benefits platform with many discounts.
- Regular Team events and company-wide celebrations.
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches.
- Hybrid and Flexible work time with up to 50% home office.
- Work From Abroad Program allowing up to 40 days of work outside your contracting country.
Benefits
Gesundheit, Fitness & Fun
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
TeamViewer GmbH
TeamViewer ist der weltweit führende Anbieter von Remote-Connectivity-Lösungen und ermöglicht es Nutzern alles, jederzeit und überall zu verbinden.
Description
- Unternehmensgröße
- 50-249 Employees
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
Technical Support Engineer
- Ort
- Göppingen
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
