Job
- Level
- Lead
- Job Feld
- Data, Product
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Bergkirchen
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle analysierst du Kundenverhalten, optimierst digitale Interaktionen und entwickelst strategische Empfehlungen zur Verbesserung der Customer Experience, einschließlich KPI-Entwicklung und Fortschrittsmessung.
Job Technologien
Deine Rolle im Team
- In this role you lead REPA's Digital Customer Experience Intelligence capability, providing the insights, data, customer understanding and analytical frameworks required to continuously improve customer experience, conversion, growth and operational efficiency across the entire Find It, Get It and Fix It journey.
- The role serves as REPA's center of excellence for customer intelligence, digital analytics, UX research and conversion optimization.
- It is responsible for transforming customer behavior, digital interactions, transactional data and operational signals into actionable recommendations that support REPA's digital growth strategy, customer experience roadmap and commercial objectives.
- As the organization's leading expert in customer behavior and digital performance, this role ensures that strategic and operational decisions are grounded in evidence, customer needs and measurable business impact.
- The Director Digital CX Intelligence creates transparency across customer journeys, identifies opportunities for improvement and enables data-driven prioritization of investments across digital channels and platforms.
- Build a holistic understanding of customer behavior across digital touchpoints.
- Identify friction points, customer needs, behavioral patterns and experience gaps.
- Develop customer segmentation, journey analytics and intent-based insights.
- Establish customer journey measurement and experience KPIs.
- Translate insights into prioritized business recommendations.
- Lead conversion optimization and experimentation initiatives.
- Identify opportunities to improve conversion, search performance and engagement.
- Quantify sales leakage, abandonment and journey inefficiencies.
- Measure business impact of digital initiatives and platform enhancements.
- Support prioritization based on customer and commercial value.
- Develop customer intelligence capabilities across web, commerce, service and support channels.
- Define KPIs, reporting standards and analytical frameworks.
- Partner with Data and Technology teams to leverage customer and transactional data.
- Deliver dashboards and executive reporting to support decision making.
- Promote data-driven decision making across Digital Customer Experience.
- Lead UX research, usability testing and customer feedback programs.
- Generate insights that inform design and platform improvements.
- Partner with UX/UI teams to improve usability and customer satisfaction.
- Validate concepts, features and journey improvements before implementation.
- Ensure customer needs remain central to digital experience decisions.
- Establish common customer experience metrics and reporting standards.
- Create transparency on customer experience performance across REPA.
- Partner with Digital CX Strategy, Customer Operations and eCommerce Platform teams.
- Collaborate with Marketing, Customer Service, Sales, Business Units and Technology teams.
- Act as a trusted advisor on customer behavior, digital performance and optimization.
Unsere Erwartungen an dich
Qualifikationen
- Expertise in customer journey analytics, behavioral analysis and UX research.
- Strong background in web analytics, conversion optimization and performance measurement.
- Ability to translate complex data into actionable business recommendations.
- Proven stakeholder management and influencing skills.
Erfahrung
- Leadership experience in Digital Analytics, Customer Insights, eCommerce Analytics or Digital Customer Experience.
- Experience developing KPI frameworks, dashboards and executive reporting.
- Experience working across multiple countries and business units.
Unser Angebot
- In addition to a secure job in an internationally successful, fast-growing and family-friendly group of companies, you can also expect: Attractive remuneration package including Christmas and vacation pay.
- 30 days vacation.
- Hybrid working model with flexible working hours and flexitime account in a 40-hour week.
- Company pension scheme.
- Canteen with subsidized lunch.
- Team member appreciation.
- Individual training and development opportunities.
- Casual dress code.
- Regular employee events.
- Employees recruit employees-bonus.
- Corporate benefits.
- Job ticket.
- Free employee parking spaces.
- All the traditional benefits like health insurance, paid time away while you re-energize - don't worry, we've got you covered.
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
REPA Deutschland GmbH
REPA Deutschland ist Europas führender Händler für Ersatzteile in Großküche und Gastronomie.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Handel
Director Digital CX Intelligence
- Ort
- Bergkirchen
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
