Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Gehalt
- 59.000 bis 70.000€ Brutto/Jahr
- Ort
- Berlin
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Position unterstützt du das IT-Team in Berlin, indem du Hardware- und Softwareprobleme behebst, AV-Technik einrichtest und für einen reibungslosen Ablauf von Veranstaltungen sorgst.
Job Technologien
Deine Rolle im Team
- To achieve our ambitious goals, we're looking for an IT Helpdesk Engineer to join our team in Berlin to ensure smooth IT operations, support events and large meetings.
- This role requires a generalist with exposure across IT domains (IAM, MDM, AV, SaaS administration, etc.).
- We're looking for tech-savvy individual with excellent communication skills, technical skills, and a high degree of ownership to be available in hub to deliver a seamless user experience.
- As an IT Helpdesk Engineer, you will collaborate with the global team to continuously improve the service delivery of the frontline IT team.
- Your responsibilities include providing support to our team members in our Berlin hub, collaborating with the onsite teams for AV and event support and general support requests.
- Your participation in the planning and design of the IT service will help ensure a consistent and seamless experience for all of our hubs.
- Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration.
- Provide a single point of contact for executives based in the Berlin hub.
- Coordinate with other team members to support events and large meetings, coordinating additional resources as necessary.
- Maintain and troubleshoot IT assets in our office, including computers, laptops, printers, and AV equipment.
- Provide hardware and software to existing team members and new hires.
- Support ZOOM rooms in person and remotely.
- Maintain accurate IT and AV support requests, resolutions, and equipment inventory records.
- Stay up-to-date with the newest IT trends and technologies to recommend improvements and enhancements.
Unsere Erwartungen an dich
Ausbildung
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Qualifikationen
- Driven to provide outstanding customer service and has excellent communication skills.
- Strong knowledge of macOS and Windows operating systems.
- Excellent troubleshooting and problem-solving skills.
- Excited to work independently and as part of an international team.
- Detail-oriented and organized with strong documentation skills.
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
- Embodies our EAGER values-is ethical, adaptable, gritty, empathetic, and remarkable.
- Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.
- JAMF Certification, Okta Certification and Windows Certifications are a plus.
Erfahrung
- Experience in supporting executives and high profile team members.
- Experience in IT support, A/V equipment management, and event coordination.
Unser Angebot
- Superhuman team members in this role must be based in Berlin, and they must be able to collaborate in person five days a week.
- Professional Growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being.
- A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team.
- Our remote-first, hybrid model enables a highly collaborative culture rooted in our values.
- We work to foster belonging among team members in a variety of ways.
- This includes our team member resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents.
- We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
- Comprehensive benefits for candidates based in Germany: Superhuman offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off.
- We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more.
- Relocation Support: Superhuman provides relocation support to make your move to Berlin seamless.
- Our package includes visa assistance, destination services to help you and your family settle in comfortably, and a relocation bonus to cover additional expenses, such as temporary housing.
Job Standorte
Das ist dein Arbeitgeber
Superhuman
Superhuman ist ein Softwareunternehmen, das eine KI-Produktivitätssuite für Einzelpersonen und Teams bereitstellt. Die Plattform vereint Funktionen für Schreibassistenz, kollaborative Arbeitsbereiche, Inbox-Management und proaktive KI-Unterstützung. Das Unternehmen richtet sich an Nutzer, die ihre Arbeitsabläufe über verschiedene Apps und Websites hinweg optimieren möchten.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
IT Helpdesk Engineer
- Gehalt
- 59.000 bis 70.000€ Brutto/JahrNetto aus dem Bruttogehalt im Inserat mit Steuerklasse I umgerechnet.37.049 bis 42.583 € netto/Jahr · Steuerklasse I
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
