Logo ATEME

Deployment and Support Engineer

ATEME

Job

  • Level
    Erfahren
  • Job Feld
    IT, System, DevOps
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Ort
    München
  • Arbeitsmodell
    Hybrid, Onsite

    • Job Zusammenfassung

    In dieser Position führst du interne Projektkick-off-Meetings, managst den Projektzeitplan, unterstützt Kunden bei technischen Anfragen über verschiedene Kanäle und stellst die Bereitstellung von Lösungen im Bereich Video-Streaming sicher.

    Job Technologien

    Deine Rolle im Team

    • Project Delivery:
    • Lead internal project kick-off meetings, Factory integration and project delivery ensuring alignment across teams.
    • Manage project deployment schedules, optimizing efficiency.
    • Identify project risks and develop comprehensive mitigation plans.
    • Foster and maintain strong relationships with customers.
    • Regularly report project progress to management, proactively identify and address issues that could impact project success.
    • Customer Support:
    • Deliver multichannel (Phone, e-mail, chat and onsite) technical support to customers.
    • Manage incidents from submission to resolution, ensuring timely and effective solutions.
    • Conduct in-depth analysis of technical issues reported by customers.
    • Elaborate and replicate issues in test platforms to facilitate efficient problem resolution.
    • Manage CRM (Jira) database: incident tracking and management.
    • Validate new features, patches and hot fixes with customers.
    • Contribute to the continuous improvement of the support process.
    • Project Deployment:
    • Perform the Factory Acceptance Test.
    • Verify interoperability between Ateme solutions and customer ecosystems.
    • Deploy platforms in customer infrastructures.
    • Generate comprehensive project and maintenance documentation.
    • Prepare and deliver technical training sessions to key customers.
    • Manage Site Acceptance Tests.
    • Create and maintain technical notes for our product knowledge base.
    • Contribute to the improvement of project deployment processes.
    • Provide internal support to other teams, particularly in pre-sales activities.

    Unsere Erwartungen an dich

    Qualifikationen

    • Engineering diploma in computer science or related technical fields.
    • Fluent German and fluent English are required; any other languages are a plus.
    • Strong skills in Linux Administration.
    • Good understanding of Networking (TCP/IP, VLAN, Multicast, Wireshark).
    • Good technical skills in container virtualization (docker), Kubernetes and Cloud deployment solutions.
    • Cultural Knowledge on video streaming protocols and digital video.
    • Strong verbal and written communications skills with an ability to navigate and communicate at all levels.
    • Good problem investigation and solving skills.
    • Ability to work within a multi-cultural team and travel in different EMEA countries.

    Erfahrung

    • Mid to senior technical experience in customer support and deployment and/or R&D.

    Unser Angebot

    • Flexible within the Northern European region.

    Themen mit denen du dich im Job beschäftigst

    Job Standorte

    • Standort München

      Bayern

      Deutschland

    Das ist dein Arbeitgeber

    ATEME

    ATEME

    ATEME ist ein global agierendes Unternehmen, das Technologien für die Videokompression, das Packaging und die Auslieferung anbietet. Es unterstützt Content- und Service-Provider sowie Streaming-Plattformen, um qualitativ hochwertige Videoerlebnisse auf unterschiedlichen Endgeräten zu ermöglichen.

    Description

  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Hybrid, Onsite
  • Branche
    Internet, IT, Telekom
    • Logo ATEME

    Deployment and Support Engineer

    ATEME
    Ort
    München
    Arbeitsmodell
    Hybrid, Onsite
    Diversität
    Für alle Personen geeignet (m/w/d)

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