Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Frankfurt am Main
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In diesem Job unterstützt du Nutzer vor Ort bei technischen Problemen, verwaltest einen Walk-in-Center und kümmerst dich um Softwareinstallationen, Hardwarekoordination sowie Asset-Management-Systeme.
Job Technologien
Deine Rolle im Team
- We are seeking an experienced Onsite Support Technician (m/f/d) in Frankfurt am Main for an international, long-term IT service project.
- You will be responsible for providing on-site technical user support and ensuring smooth IT operations through a professional walk-in center as well as traditional on-site support.
- Management of the walk-in center (drop-off/pick-up kiosk) and provision of on-site support services.
- First- and second-level support for users regarding Windows Client, MS Office, and standard software.
- Remote support for users and technicians.
- Endpoint and Mobile Device Management (MDM).
- Staging and image loading, as well as managed deployments.
- Conference room and meeting room support (audio/video equipment, connections, etc.).
- Asset clearing and documentation in the asset management system.
- Coordination of hardware repairs with external service providers.
- Warehousing & logistics for shipping and remote locations.
Unsere Erwartungen an dich
Qualifikationen
- Strong skills in troubleshooting Windows client environments (on-premises).
- Basic knowledge of infrastructure topics (e.g., networks, cabling, patching).
- Strong service orientation, ability to work in a team, and a proactive approach.
- Excellent written and spoken English skills (C1); German skills are a plus.
- Willingness to work shifts and be on call.
- Valid work permit/visa for Germany.
- ITIL certification is a plus.
Erfahrung
- Experience as an on-site technician or in hardware and software support.
Unser Angebot
- On call.
Job Standorte
Das ist dein Arbeitgeber
Itconfig/all Gmbh
Die ITconfig/all GmbH hat ihren Sitz in Leipzig und ist ein angesehener IT-Dienstleister. Das Unternehmen bietet erstklassige IT-Dienstleistungen an und beschäftigt engagierte Fachkräfte. Es ist in ganz Deutschland aktiv und bietet unterschiedliche Arbeitsmodelle wie Freelancing und Festanstellungen an.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Onsite
- Branche
- Internet, IT, Telekom
Onsite Support-Technician
- Ort
- Frankfurt am Main
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
