Job
- Level
- Senior
- Job Feld
- IT, System
- Anstellung
- Teilzeit / Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- München
- Arbeitsmodell
- Hybrid, Onsite
Job Zusammenfassung
In dieser Rolle übernimmst du die Verantwortung für die gesamte Service-Life-Cycle-Management im Bereich Netzwerk und Rechenzentrum, inklusive der Überwachung und Verbesserung von Serviceleistungen sowie der Budgetierung und Stakeholder-Koordination.
Job Technologien
Deine Rolle im Team
- You will be responsible for the full lifecycle of services included in the Global Network and Datacenter portfolio at Yunex Traffic.
- Act as a key point of contact for business stakeholders, with a strong focus on delivering high levels of user satisfaction.
- Manage relationships between Yunex IT and service providers, ensuring effective handling of incidents, problems, and escalations.
- Take ownership of service-related financials, including budgeting, cost control, and forecasting.
- Ensure service availability, resilience, and continuity, monitoring performance against agreed service level agreements (SLAs).
- Continually evaluate the performance of providers and local delivery teams, manage claims, and lead service improvement processes.
- Take a hands-on approach to service operations, ensuring effective delivery and stability of services within scope.
- Define and align the provider landscape and sourcing strategy (make-or-buy), and oversee execution against strategic objectives.
- Coordinate and support service introduction and transition activities, including unit and integration testing, and ensure documentation of processes and procedures.
Unsere Erwartungen an dich
Ausbildung
- Successfully completed university degree in Information Technology, Computer Science, Business Informatics or a comparable field; alternatively, a completed vocational training in IT combined with relevant professional experience.
Qualifikationen
- In-depth knowledge of ITIL or comparable service management frameworks, including incident, problem and service level management.
- Good understanding of service-related financials such as budgeting, cost control and forecasting is an advantage.
- Structured and solution-oriented working style combined with a high level of ownership and accountability.
- Strong communication and stakeholder management skills, with the ability to collaborate across different organizational levels and in an international environment.
- Business fluent English is required; German language skills are considered a plus.
Erfahrung
- Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment.
- Solid technical understanding of network and datacenter infrastructures as well as hands-on experience in operating and managing infrastructure services.
- Proven experience in managing external service providers and coordinating internal and external stakeholders.
- Experience in working at the interface between IT and business functions, with a strong focus on service quality and user satisfaction.
Unser Angebot
- An open and diverse corporate culture where you can develop your strengths.
- 30 days of vacation.
- Vacation pay, Christmas bonus, and other collectively agreed special payments.
- Flexible working hours with 2-3 days of remote work per week.
- Company pension plan and contribution to private pension provision.
- Childcare allowance.
- €40 tax-free monthly benefits in kind.
- Extensive training opportunities at our Yunex Traffic Academy and on our online learning platform.
Benefits
Work-Life-Integration
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Yunex Gmbh Deutschland
Yunex GmbH fokussiert sich auf intelligente Verkehrssysteme und bietet umfassende Lösungen für Verkehrsmanagement und -steuerung. Das Unternehmen ist aus dem Kompetenzdach von Siemens hervorgegangen und hat sich als agiler Innovator etabliert.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Industrie, Produktion
IT Infrastructure Service Manager Network and Datacenter
- Ort
- München
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
