Job
- Level
- Erfahren
- Ort
- Hamburg, Berlin
- Arbeitsmodell
- Hybrid, Onsite
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
Job Zusammenfassung
In dieser Rolle bearbeitest du als erste Anlaufstelle Level 1 Supportanfragen, dokumentierst Lösungen und optimierst IT-Services durch Wissensressourcen sowie Automatisierung. Zudem unterstützt du die IT-Einarbeitung neuer Kollegen.
Job Technologien
Deine Rolle im Team
- Serve as the first point of contact for Level 1 tickets and ad-hoc helpdesk requests covering hardware, software, and workplace services across Statista's global workforce.
- Take ownership of incoming requests from qualification through resolution or escalation, ensuring timely updates, complete English documentation, and SLA compliance.
- Identify recurring issues and report patterns to the Workplace Manager to drive continuous improvement of IT services.
- Build and maintain self-service resources such as knowledge base articles, how-to guides, and FAQs, and identify automation opportunities for recurring tasks.
- Collaborate closely with Tech Ops and DWO team members on escalations, knowledge transfer, and documentation to ensure seamless handoffs.
- Support end-to-end IT onboarding for new colleagues and contribute to cross-team projects that improve IT services and workplace infrastructure.
Unsere Erwartungen an dich
Qualifikationen
- Fluent English skills. German is a plus.
- Proactive communication style and service-oriented attitude.
Erfahrung
- Completed IT training (e.g., IT specialist for system integration) or equivalent practical experience.
- Initial professional experience in IT service or helpdesk environments.
- Experience with identity and access management solutions (e.g., Microsoft 365 administration, Microsoft Entra ID, Okta - Statista uses Okta) and endpoint management tools such as Microsoft Intune.
- Experience working with ITSM ticketing systems (Statista uses ServiceNow) and IT asset management tools (Statista uses Snipe-IT).
- Nice to have: experience with Jamf, macOS, iOS management.
- Hands-on, solution-oriented mindset with a strong focus on delivering great user experiences.
Unser Angebot
- In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work!
- Join us and benefit from: Work from abroad up to 30 calendar days a year.
- Hybrid work and flex-time.
- International team and social events.
- Subsidized urban mobility and access to fitness and wellness options.
- Free access to Langdock and all its amazing functionalities.
- Career & training opportunities.
- Attractive locations and modern offices.
- Mental health support with OpenUp.
- Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.
Benefits
Work-Life-Integration
Mehr Netto
Gesundheit, Fitness & Fun
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Statista GmbH
Statista ist eine der weltweit führenden Statistik-Portale. Das innovative, digitale Unternehmen wurde mehrfach ausgezeichnet und versorgt Kunden wie Google, Bloomberg, Forbes, Procter & Gamble oder Porsche mit qualitativ hochwertigen Produkten und Services aus den Bereichen Research & Analysis, Data Intelligence, Content Marketing und News. Mit über 600 Mitarbeitern aus 57 verschiedenen Nationen und Büros in Hamburg, New York, London, Singapur und Paris ist Statista seiner Innovationskraft aus der Internationalität und Vielfältigkeit geschuldet.
Description
- Unternehmensgröße
- 250+ Employees
- Gründungsjahr
- 2007
- Unternehmenstyp
- Digitale Agentur
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Internet, IT, Telekom
IT Operations Specialist
- Ort
- Hamburg, Berlin
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
