Logo A.P. Møller - Mærsk A/S

Senior IT Support Technician

A.P. Møller - Mærsk A/S

Job

  • Level
    Senior
  • Job Feld
    IT, Support
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Ort
    Herleshausen
  • Arbeitsmodell
    Onsite

    • Job Zusammenfassung

    In dieser Position bist du für den vor Ort Support von Endbenutzergeräten, das Management von IT-Verzeichnissen und die Wartung der IT-Ausrüstung verantwortlich, während du 2nd und 3rd Level Support über ServiceNow gewährleistest.

    Job Technologien

    Deine Rolle im Team

    • Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.
    • Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.
    • Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
    • Coordinate with vendors for hardware issues and take ownership of complex incidents.
    • Manage incidents and problems, and support local IT projects and rollouts.
    • Maintain accurate asset records in the central CMDB.
    • Serve as primary IT support at your location, including occasional support for other sites across Europe.
    • Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
    • Represent and promote IT services within the organization.

    Unsere Erwartungen an dich

    Qualifikationen

    • Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
    • Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
    • Basic understanding of warehouse operations and handheld device configuration
    • Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
    • Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
    • Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
    • Excellent communication, time management, and collaboration skills across all levels
    • Presentation and training abilities for small groups
    • Good English and German skills

    Erfahrung

    • Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools

    Job Standorte

    Map of company locations© OpenMapTiles, © OpenStreetMap contributors

    • Standort Herleshausen

      37293 Hessen

      Deutschland

    Das ist dein Arbeitgeber

    A.P. Møller - Mærsk A/S

    A.P. Møller - Mærsk A/S

    A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com Your promise. Delivered.

    Description

  • Unternehmensgröße
    250+ Employees
  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Onsite
  • Branche
    Logistik, Transport
    • Logo A.P. Møller - Mærsk A/S

    Senior IT Support Technician

    A.P. Møller - Mærsk A/S
    Ort
    Herleshausen
    Arbeitsmodell
    Onsite
    Diversität
    Für alle Personen geeignet (m/w/d)

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