Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Befristetes Dienstverhältnis
- Ort
- Berlin
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In diesem Job bearbeitest du IT-Anfragen und bietet umfassende Desktop- und Netzwerksupportdienste für Endbenutzer an, verwaltest Geräte und führst regelmäßige Wartungschecks durch. Dabei kümmerst du dich um Hardware und Software, sowohl lokal als auch netzwerkgebunden.
Job Technologien
Deine Rolle im Team
- Handle Incidents and Service Requests and near desk support.
- Provide services to End Users that include the following:
- End User Devices including workstations, desktop PCs, laptop, PCs, tablet PCs (Windows and MAC).
- Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software.
- Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax).
- Locally-attached devices (e.g. personal printers, projectors).
- Daily health checks to End User Devices and Network attached devices as required.
- Meeting room AV and Network support.
- Provide effective Deskside Support Services in accordance with the appropriate Performance Standards.
- Responsible for Asset audits and asset inventory.
Unsere Erwartungen an dich
Qualifikationen
- Business level German and English language skills.
- Good knowledge of ticketing and monitoring tools e.g. Service Now.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
- MacOS support.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions.
- New user account set up and management via Active Directory.
- Network troubleshooting skills.
- Proven analytical, troubleshooting, and problem-solving skills.
- The ability to multi-task, effectively determine priorities and meet SLA's.
- Excellent communication, rapport building and internal customer service skills.
Erfahrung
- You will have a minimum 1-3 years' experience in Desktop support.
- Experience in:
- VIP level support experience.
- Asset management experience, new laptop allocation, Standby and offboarding.
Unser Angebot
- If you are interested in the opportunity to work onsite with one of A&O IT Group's key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.
- This role is subject to a post-offer Background Verification in accordance with the local country legislation.
Job Standorte
Das ist dein Arbeitgeber
A&O IT Service Deutschland GmbH
A&O IT has delivered IT managed services for large and mid-sized businesses for more than 20 years. Our team of highly skilled experts work closely with our clients, both large and small, to deliver high quality, cost-effective fully managed IT solutions and services, both globally and locally.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Onsite
- Branche
- Internet, IT, Telekom
Desktop Support Engineer
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
