Job
- Level
- Senior
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Job Feld
- IT, Application, System
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
Job Zusammenfassung
In diesem Job entwickelst du effiziente Prozesse für die Telesales-Teams, integrierst KI-Tools und analysierst CRM-Daten zur Optimierung der Verkaufsabläufe auf der Salesforce-Plattform.
Job Technologien
Deine Rolle im Team
- We're looking for a Senior CRM Administrator to join our Telesales Team. This is not a "keep-the-lights-on" role - it's a seat at the table. You'll work at the intersection of technology, process design, and people, shaping how our inbound and outbound telesales teams operate day to day.
- You'll contribute to our global Salesforce environment and, just as importantly, challenge the status quo, asking why a process works the way it does, finding the friction in how our reps sell, and rolling out tooling and automation that genuinely make a difference to the people using them.
- You'll also work alongside the tools and partners that bring AI into our telesales setup, helping to evaluate, integrate, and get the best out of them.
- Own and drive relevant and cross-team projects for process improvements across inbound and outbound telesales workflows, identifying friction points and designing scalable, well-integrated solutions.
- Evaluate, integrate, and get the best out of CRM-adjacent tooling - diallers, sequencing tools, conversation intelligence, and AI-powered solutions - working closely with the teams and vendors who build them.
- Support key AI initiatives in the telesales setup - for example, contributing to the transition to a new AI calling provider, the rollout of a sales rep copilot, and conversational-insight tools that draw on calls, email, and chat - by handling the CRM integration, data flow, configuration, and adoption.
- Contribute to continuously improving the day-to-day administration of our Salesforce telesales domain - automations, internal support agents, reporting, and data quality.
- Collaborate closely with stakeholders across Sales, Revenue Operations, and Product - and, together with our Product Manager, translate business needs into effective CRM solutions.
- Communicate clearly and confidently - from writing requirements and documentation to presenting recommendations to sales management.
- Analyse CRM data and usage patterns to surface insights, track adoption, and measure the impact of changes.
- Train and support end users, building a culture of CRM adoption and best practice across the telesales organisation.
- Stay ahead of the curve - keeping up with Salesforce releases, ecosystem tooling, and industry trends to continuously bring fresh ideas to the team.
Unsere Erwartungen an dich
Qualifikationen
- Strong technical understanding of Salesforce Sales Cloud, automations, security/permissions, SOQL, and 3rd-party integrations.
- Familiarity with SQL and analytics tooling allow you to not just fix problems, you use your analytical, process-improvement mindset to prevent them.
- Excellent stakeholder management: you can navigate competing priorities and influence without authority.
- A clear, confident communicator - equally comfortable writing a technical spec and presenting to a non-technical audience.
Erfahrung
- Proven experience as a Salesforce Administrator, ideally in a sales or revenue operations environment, in a fast-paced setting.
- Hands-on experience integrating and working with 3rd-party tools - from scoping and designing secure data flows through to configuration and user adoption.
- Experience contributing to AI solutions in previous roles - whether 3rd-party AI tools or other solutions you helped evaluate, integrate, or roll out - and a genuine curiosity for how AI can improve sales workflows.
Unser Angebot
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup.
- Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
- A dedicated annual L&D budget of €2,000 for attending conferences and/or advancing your career through further education.
- Enrolment onto our VSOP program: You will own a stake in SumUp's future success.
- A corporate pension scheme where we match up to 20% of your contributions.
- 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp.
- Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team.
Benefits
Work-Life-Integration
Gesundheit, Fitness & Fun
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Sumup
Unsere Mission bei SumUp ist es, kleinen Unternehmen weltweit zu helfen, ihr Leben zu vereinfachen und damit erfolgreich zu sein. Als globales Finanztechnologieunternehmen wollen wir die erste weltweit akzeptierte Kreditkartenmarke aufbauen.
Description
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Onsite
- Branche
- Internet, IT, Telekom
Senior CRM Administrator
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
