Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Berlin
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In diesem Job bearbeitest du technische Anfragen via Telefon und E-Mail, löst Hardwareprobleme und sorgst für Kundenzufriedenheit durch empathische Unterstützung sowie effiziente Problemlösungen.
Deine Rolle im Team
The Advisor (m/f/d) will be integrated into a multicultural team providing inbound technical support to their market (language dependent).
The main responsibilities involve troubleshooting and resolving quality or connection issues on customer's hardware environments by telephone and email.
The Advisor will also provide technical support for both businesses' clients and hardware end users.
- Deal with customers' technical problems or the requirement of replacement of consumables in a promptly and efficiently way, with empathy and professionalism to ensure a positive experience for their customers.
- Provide hardware and software telephone support with a goal to meet set targets consistently.
- Provide support in quality exercises and for consumables as required by business needs.
- Assume responsibility and ownership for all relevant customer queries.
- Escalate calls that cannot be resolved locally, as appropriate.
Unsere Erwartungen an dich
Qualifikationen
- Excellent communication skills, both spoken and written
- Strong focus on sustainable customer satisfaction
- Problem solving through customer focus
- Able to identify and act to customer reaction in appropriate manner
- Accuracy with data handling
- Quick thinker
- Open-minded to a diversity of cultures
Job Standorte
Mehr zur Recruiting Agentur
Workstation AG Personalvermittlung
Die Workstation AG, gegründet im Jahr 2002, ist ein etabliertes Unternehmen in der Personalvermittlung mit Sitz in Berlin, das maßgeschneiderte Lösungen für seine Kunden anbietet.
Description
- Unternehmenstyp
- Recruiting Agentur
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Personaldienstleistung
Technical Advisor Customer Support
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
