Job
In dieser Position bearbeitest du IT-Support-Anfragen der ersten und zweiten Ebene, kümmerst dich um Geräteverwaltung und schaffst Dokumentationen, um die Effizienz im Team zu steigern.
Job-Technologien
Deine Rolle im Team
- Handle 1st and 2nd level support requests from employees via tickets, chat, and on-site, resolving them or escalating where needed.
- Set up, configure, and hand over laptops, monitors, and accessories, including onboarding and offboarding equipment workflows.
- Support hardware logistics, including stock keeping, order tracking, and asset inventory.
- Provide day-to-day support for standard workplace applications and operating systems (Windows, macOS).
- Create and maintain clear how-to guides and documentation in Confluence.
- Assist with meeting-room and AV equipment support.
- Contribute ideas to optimize support processes and explore internal AI tools to enhance operational efficiency.
- Support local IT projects and site migrations with documentation and coordination.
Unsere Erwartungen an dich
Qualifikationen
- Enrolled student in IT, Business Informatics, Computer Science, or a related field of study.
- Solid understanding of PCs, common operating systems (Windows, macOS), and standard office software.
- Service-oriented mindset with strong problem-solving skills and a structured, reliable way of working.
- Good command of both English and German (written and spoken).
- Basic familiarity with Active Directory, device management, or ITIL principles is a plus.
Erfahrung
- Initial experience in IT support, service desk environments, or ticketing tools (e.g., Jira, Confluence) is advantageous.
Unser Angebot
- Flexible working hours through trust-based working hours.
- At some locations a subsidized canteen and various free drinks.
- Modern office space with very good transport connections.
- Various employee discounts for activities and products.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous training and development opportunities.
- Various health offers, such as sports and health courses.
Job-Standorte
Das ist dein Arbeitgeber
Die Beruflichen Schulen Potsdam der ASG ermöglichen eine praxisorientierte Ausbildung zum Erzieher, die schulische Theorie und berufliche Praxis eng miteinander verbindet. Ein kompetentes Dozententeam sowie regelmäßige Kooperationen mit Praxispartnern fördern die Vorbereitung auf pädagogische Berufe in der Kinder- und Jugendhilfe.
- Etablierte Firma
- Onsite, Hybrid
- Bildungswesen
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