Job
In dieser Rolle bist du für den technischen 1st und 2nd-Level-Support unserer Mitarbeiter zuständig, bearbeitest Anfragen, verwaltest Benutzerkonten und optimierst den Endnutzer-Service in einer hybriden IT-Umgebung.
Job-Technologien
Deine Rolle im Team
- Crytek is looking for a Service Desk Technician to join the IT Team in our new state-of-the-art office in Frankfurt, Germany.
- As a key member of our Service Desk team, you will work as part of the team supporting our hybrid infrastructure.
- You will support the day-to-day operations of our studio, ensuring the efficiency and performance of our studio, which includes 350+ endpoints, hybrid workers, and a mix of on-premises and cloud-based services.
- You will be expected to suggest improvements to our service, and work with the Service Desk team to improve this every day.
- A key focus will be reducing friction in the end-user experience, ensuring we are responsive and diligent wherever our employees are working.
- Provide Tier 1 & 2 technical support for employees across the studio, resolving hardware, software, access, and tool issues.
- Manage incidents and service requests through the Service Desk, ensuring SLA and studio expectations are met.
- Escalate complex issues to infrastructure teams or development teams where required.
- Deploy, configure, maintain, and troubleshoot Windows workstations, endpoint devices, and applications.
- Administer user accounts, permissions, Microsoft 365 services, and hybrid working technology.
- Support endpoint security and contribute to maintaining a secure IT environment.
- Manage hardware and software assets through inventory tracking & documentation.
- Support joiner, mover, and leaver processes, including onboarding and offboarding.
- Create and maintain technical documentation and knowledge base articles.
Unsere Erwartungen an dich
Qualifikationen
- Excellent customer service, communication, problem-solving, and organizational skills.
- Familiarity with endpoint security solutions and security best practices.
- Ability to prioritize workload, manage multiple tasks, and take ownership.
- Willingness to relocate to Frankfurt am Main, Germany.
- Familiarity with Perforce, Git, Visual Studio, or similar development tools.
- Understanding of networking, virtualization, server infrastructure, and hybrid cloud environments.
Erfahrung
- Experience working on a Service Desk or IT Support environment using ITSM platforms and working to agreed SLAs.
- Strong troubleshooting experience across desktop and laptop hardware, Windows operating systems, business applications, and endpoint devices.
- Experience building, deploying, upgrading, repairing, and supporting IT hardware.
- Experience supporting Microsoft technologies including Windows 10/11, Microsoft 365, Entra ID, Exchange Online, and Teams.
- Experience administering user accounts, permissions, access, and hybrid technology.
- Experience supporting macOS and Linux systems.
- Experience in game development.
- Experience with asset management and hardware systems.
- ITIL Foundation or equivalent service management experience.
Unser Angebot
- Your professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives.
- We offer a relocation budget and full coverage of flights to Frankfurt for you and your family.
- You can expect extensive assistance with visa, work permits, and communication with authorities during the relocation process, as well as help settling into Germany (e.g. setting up appointments with banks, government agencies, schools, landlords, finding apartments etc.).
- To help you get settled, we provide you with a fully furnished company apartment during your first three months in Frankfurt.
- Discover Frankfurt by bus, tram and metro - free of charge.
- A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany.
- We've recently moved into a brand-new, modern office located in the heart of Frankfurt.
- We're building a workplace where everyone belongs.
- Understanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family.
- Join us on our exciting company events, including new starter breakfasts, summer and winter parties, our annual trip to Gamescom in Cologne, and many more!
- At our Frankfurt office you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days).
- You will also have on average 10 public holidays on top of the days you take off.
Benefits
Work-Life-Integration
Job-Standorte
Das ist dein Arbeitgeber
Crytek ist ein unabhängiger Videospielentwickler, Herausgeber und Technologieanbieter mit Sitz in Frankfurt am Main. Crytek setzt die Grenzen des Machbaren, um das Unmögliche Wirklichkeit werden zu lassen. Wir wollen die unterhaltsamsten Gaming-Erlebnisse aller Zeiten schaffen und dafür notfalls Computer-Systemvoraussetzungen explodieren lassen oder Genregrenzen überschreiten.
- Englisch
- Etablierte Firma
- Onsite, Hybrid, Full Remote
- Internet, IT, Telekom
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