Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Berlin
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle unterstützt du das IT-Team durch die Bearbeitung und Priorisierung komplexer Service-Anfragen, die Erstellung interner Dokumentationen und Schulungen für Junior-Kollegen sowie die Entwicklung automatisierter Workflows.
Job Technologien
Deine Rolle im Team
- We are seeking a seasoned Service Desk Administrator for our growing IT department. This intermediate-level role is part of the frontlines of our team's delivery of prompt and precise IT services to NinjaOne's increasing workforce.
- Leverage your knowledge of Ninja IT processes and policies involving computer hardware, software, cloud platforms, security, and networking to identify and resolve issues and deliver appropriate technology solutions to our workforce.
- In this role you will serve as a knowledge resource for more junior team members, as well as directly handle more complex issues. This role interacts closely with our SMEs and resolver groups, acting as a backup SME for one or more services or processes.
- Prioritize tickets based on ticket type, number of users affected, and business impact.
- Overall ticket queue triage and routing to ensure requests to IT are acknowledged and resolved appropriately and timely, and at the correct tier of support.
- Create and maintain internal documentation for the team to use as a guide to delivering standard, compliant IT services and solutions.
- Handle more complex tickets, and serve as a SME or coach for more junior team members working similar complex issues.
- Build/maintain automations for complex workflows to reduce/avoid defects and waste.
- Create or oversee the creation of expanded self-service options for NinjaOne end-users, including user-facing knowledgebase.
- Oversee/maintain IT request catalog and underpinning list of IT-supported services.
- Lead internal continual improvement efforts and mentor junior team members in this practice.
- Represent IT in stakeholder cadences such as weekly meetings / sync calls.
- Other duties as needed.
Unsere Erwartungen an dich
Qualifikationen
- Time management/organizational skills.
- Polished verbal and written communication skills.
- Fluent in English and German.
- Knowledgeable practitioner of continual improvement methods.
Erfahrung
- Experienced with representing IT to VIPs and business leadership.
- Experienced with helping to drive change throughout a team or organization.
- Certified in one or more core areas relevant to NinjaOne IT and/or equivalent work experience with (MDM, Okta, FreshService, Lean, Ninja, for example).
Unser Angebot
- Grow personally and professionally with one of the fastest growing companies.
- Enjoy your lunch covered by NinjaOne 3 times/week at the office.
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more).
- Develop your skills through our renowned training platform.
- Receive competitive compensation.
- Collaborate with a curious, kind, international and intercultural workforce.
- Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit).
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
NinjaOne GmbH
NinjaOne GmbH, gegründet im Jahr 2013, fokussiert sich auf automatisierte Endpunkt-Management-Lösungen und hat sich zum Ziel gesetzt, die IT-Komplexität zu reduzieren. Mit über 15.000 Kunden und mehr als 1.000 Mitarbeitern ist das Unternehmen stetig gewachsen.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Onsite
- Branche
- Internet, IT, Telekom
Service Desk Administrator
- Ort
- Berlin
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
