Job
- Level
- Erfahren
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
Job Zusammenfassung
In dieser Position bearbeitest du IT-Anfragen der Mitarbeiter, verwaltest den gesamten Lebenszyklus von Geräten und unterstützt die Nutzung von Tools wie Office 365 und Atlassian. Dabei erstellst du Dokumentation und hilfst bei der Fehlersuche.
Job Technologien
Deine Rolle im Team
- Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience.
- Manage the device lifecycle end-to-end - hardware procurement, provisioning, setup, asset tracking, and troubleshooting.
- Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive.
- Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM.
- Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency.
- Build hands-on experience with device management platforms and IT infrastructure tooling.
- Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects.
Unsere Erwartungen an dich
Ausbildung
- A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems).
Qualifikationen
- Solid working knowledge of Office 365 and standard workplace collaboration tools.
- Comfort communicating clearly and patiently with non-technical users.
- Curiosity and a genuine eagerness to learn new technologies and workflows.
Erfahrung
- 2-4 years of experience in IT support, service desk, or technical customer support.
- Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot).
- Experience administering Atlassian tools (Jira, Confluence, JSM).
- Experience supporting employees across multiple time zones or global offices (nice to have).
Unser Angebot
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
Benefits
Essen & Trinken
Mehr Netto
Gesundheit, Fitness & Fun
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
Flixbus
Wir sind ein globaler Mobilitätsanbieter und verändern seit 2013 unter den Marken FlixBus und später auch mit FlixTrain für Millionen von Menschen weltweit die Art zu Reisen.
Description
- Gründungsjahr
- 2011
- Sprachen
- Englisch
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Full Remote, Hybrid, Onsite
- Branche
- Sport, Freizeit
Support Engineer
- Ort
- Berlin
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
- Nur Englisch
- Nur Englisch erforderlich
