Job
- Level
- Junior
- Ort
- Essen
- Arbeitsmodell
- Hybrid, Onsite
- Job Feld
- IT, System
- Anstellung
- Teilzeit
- Vertragsart
- Befristetes Dienstverhältnis
Job Zusammenfassung
In dieser Position analysierst du Service-Tickets und identifizierst Verbesserungspotenziale, unterstützt beim Erstellen von KPIs und Dashboards und förderst die Implementierung von Automatisierungslösungen in ServiceNow.
Job Technologien
Deine Rolle im Team
- Analyse service tickets to identify patterns, trends, and improvement opportunities.
- Support the creation of KPIs, dashboards, and reports to enable data-driven decision making.
- Assist in creating and maintaining knowledge articles to improve documentation and user support.
- Document meeting outcomes and action items to ensure transparency and effective follow-up.
- Support process optimization initiatives across different IT service areas.
- Collaborate with Team members on the implementation and adoption of AI-driven capabilities and automation solutions within the ServiceNow platform.
Unsere Erwartungen an dich
Qualifikationen
- Ongoing studies in Information Technology, Business Informatics, Engineering, Economics, or a related discipline.
- At least 12 months remaining until graduation.
- Strong interest in IT, digital solutions, and service management processes.
- Good understanding of common IT systems, applications, and technologies.
- Analytical mindset and interest in working with data and process improvements.
- Independent and structured working style in a dynamic environment.
- Strong command of English, both written and spoken.
- Proactive attitude, strong problem-solving skills, and eagerness to learn.
- German skills.
Erfahrung
- Experience with ServiceNow or familiarity with ITIL practices.
Unser Angebot
- We aim to make your time with us as rewarding as possible by fostering a supportive and inclusive environment.
- Alongside competitive pay and opportunities for growth, we care about your well-being and the balance between work and life.
- Flexible and hybrid working, enabling a balance between remote work and in-office collaboration.
- Opportunity to apply your academic knowledge in real-world projects.
- Access to fitness centres or membership discounts to keep you active and energised.
- Employee Assistance Programme offering confidential guidance and support.
- Employer-subsidised canteen with fresh, high-quality meals.
Benefits
Work-Life-Integration
Mehr Netto
Gesundheit, Fitness & Fun
Essen & Trinken
Themen mit denen du dich im Job beschäftigst
Job Standorte
Das ist dein Arbeitgeber
RWE AG
Die RWE AG ist ein unverzichtbarer Bestandteil des europäischen Energiesystems und sorgt für die Versorgungssicherheit in Europa. Das Unternehmen verfügt über drei operative Segmente: Braunkohle & Kernenergie, Europäische Stromerzeugung aus Gas, Kohle, Wasserkraft und Biomasse sowie Energiehandel. Zudem hält RWE eine Finanzbeteiligung an der innogy SE, einem der führenden europäischen Energieunternehmen.
Description
- Unternehmensgröße
- 250+ Employees
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Hybrid, Onsite
- Branche
- Energiewirtschaft, Umwelt
Working Student IT Service Management
- Ort
- Essen
- Arbeitsmodell
- Hybrid, Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
