Logo Matrix42

L2 ITSM Support Engineer

Matrix42

Job

  • Level
    Erfahren
  • Job Feld
    IT, Support
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Ort
    Frankfurt am Main
  • Arbeitsmodell
    Hybrid, Onsite

    • Job Zusammenfassung

    In diesem Job unterstützt du Kunden im ESM-Umfeld, bearbeitest technische Anfragen, löst Probleme, dokumentierst Lösungen und arbeitest mit internen Teams an Prozessverbesserungen.

    Job Technologien

    Deine Rolle im Team

    • Support our customers in the ESM environment Network management.
    • Act as first contact for technical support, resolving incidents efficiently.
    • Troubleshoot issues in your solution area, escalating complex cases.
    • Communicate effectively with customers and partners on issue status and resolution.
    • Document solutions and contribute to the knowledge base.
    • Work closely with Cloud, Services, Engineering and other internal teams.
    • Support process improvements.
    • Coordinate or escalate major incidents when needed.

    Unsere Erwartungen an dich

    Ausbildung

    • Degree in IT, Computer Science, or related field.

    Qualifikationen

    • Very good knowledge of IT infrastructure, SQL Server/Databases, Active Directory and Cloud services (like Microsoft Azure).
    • Familiarity with ITIL principles.
    • Strong problem-solving and communication skills.
    • Business German level, Fluent in English.
    • Able to manage multiple tasks in a dynamic environment.
    • "We love customers!" -mindset.
    • Knowledge of network, Internet technologies and their protocols.
    • First Knowledge in scripting such as PowerShell.

    Erfahrung

    • Previous experience from working in the technical support.
    • Experience with cloud troubleshooting and ITSM tools (e.g., Matrix42 solutions).
    • First experience in using AI at work.
    • Experience in ESM support.

    Unser Angebot

    • Flexible working hours, 30 days of vacation or that remote work is part of everyday life.
    • Learning & Development Opportunities - Up to 6 additional days off for personal or professional development.
    • One Social Day for you to assist in social settings or attend events that help improve our environment.
    • Bicycle leasing, the contract, and insurance will run through us.
    • The possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan, or a monetary bonus.

    Themen mit denen du dich im Job beschäftigst

    Job Standorte

    • Standort Frankfurt am Main

      Hessen

      Deutschland

    Das ist dein Arbeitgeber

    Matrix42

    Matrix42

    Matrix42, ansässig in Frankfurt am Main, fokussiert sich auf die Digitalisierung und Automatisierung von IT- und Personalabteilungen. Das Unternehmen bietet Lösungen zur Optimierung von IT-Prozessen und zur Unterstützung der digitalen Transformation.

    Description

  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Hybrid, Onsite
  • Branche
    Internet, IT, Telekom
    • Logo Matrix42

    L2 ITSM Support Engineer

    Matrix42
    Ort
    Frankfurt am Main
    Arbeitsmodell
    Hybrid, Onsite
    Diversität
    Für alle Personen geeignet (m/w/d)

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