Logo Highsnobiety

IT Support Administrator

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Highsnobiety

Job

  • Level
    Erfahren
  • Job Feld
    IT, Support
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Ort
    Berlin
  • Arbeitsmodell
    Hybrid, Onsite

    • Job Zusammenfassung

    In dieser Position unterstützt du Endnutzer bei der Installation und Konfiguration von Geräten, löst komplexe IT-Probleme, verwaltest Benutzerkonten und führst Schulungen durch. Zudem überwachst du die IT-Infrastruktur und implementierst neue Technologien.

    Job Technologien

    Deine Rolle im Team

    • Assists end-users with the installation, configuration and ongoing usability of workstations, peripheral equipment (e.g. scanners, printers, etc.), mobile devices and software within established standards and guidelines.
    • Research and resolve more complex issues with end-user devices and software by leveraging personal knowledge and skills and/or collaborating with third-party vendors.
    • Training, onboarding and offboarding of employees/freelancers including account management.
    • Create and update documentation of all processes and user manuals when needed.
    • Installing, repairing and replacing equipment (e.g. workstations, network switches, access points, media devices, etc.).
    • Ongoing administration of IT inventory and license management.
    • Proactively monitor IT-related infrastructure and applications to identify, assess, and remediate security vulnerabilities.
    • Testing and implementing new technology (e.g. new inventory systems, automation of existing processes).
    • Maintain a high degree of customer service when solving incoming support queries.
    • Take ownership of user problems and be proactive when dealing with user issues.
    • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

    Unsere Erwartungen an dich

    Qualifikationen

    • Willing to learn new concepts quickly (e.g. fast learner).
    • Knowledge of managing accounts in Google GSuite or Office 365.
    • Excellent knowledge of installation and troubleshooting of various desktop operating systems, including macOS and Windows 11.
    • Understanding of Local Area Networking (LAN) and TCP/IP concepts including troubleshooting switches (e.g. VLANs) and wireless networks.
    • Knowledge of Information Technology security concepts (e.g. anti-virus, spam blockers, disk encryption, etc.).
    • Ensuring timely updates and resolution.
    • Ability to apply critical thinking and a methodical approach to problem identification and resolution.
    • Reliable, self-motivated & hands-on with a strong work ethic.
    • Ability to manage audio/visual systems, such as video and teleconferencing equipment (e.g. Google Meets), and conference room peripheral support.
    • Able to thrive and stay calm in a dynamic, fast-paced environment.
    • Process-driven with high attention to detail and excellent follow-through skills.
    • You can deal in a friendly manner with co-workers.
    • Strong work ethic with a desire to learn, grow, and develop new skills.
    • Strong verbal and written communication skills in English are a must.
    • Basic written and spoken German skills.
    • Technical certifications.

    Erfahrung

    • 1 to 2+ years experience as an IT Support or System Administrator.
    • Experience using ticketing systems (e.g. JIRA, ServiceNow, ZenDesk, or similar systems).
    • Some experience with Identity and access management (IAM) systems such as Okta.
    • Some experience with central VoIP telephone systems (e.g. 3CX PBX, Asterisk, etc.).
    • Experience with mobile device support (Android/Apple/iOS).
    • Support experience with Adobe Creative Suite as well as Creative Cloud and other media production-related tools.

    Unser Angebot

    • A bright and spacious design office, which reflects our brand and focuses on employee well-being and sustainability, located close to U Kurfüstenstrasse.
    • The opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphere.
    • High degree of responsibility, creativity, originality, independence and creative autonomy.
    • We are constantly prioritizing attention on DEIB with internal trainings, workshops, parent friendly policies and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture).
    • 2 extra days off globally for all employees on International Women's Day and Juneteenth.
    • Flexible hybrid working policy, dog friendly office, and remote international working benefit.
    • Access to visa support for employees relocating to Germany if needed.
    • Attractive employee benefits (e.g. performance based bonus, ClassPass, OpenUp, sabbatical option).

    Job Standorte

    • Standort Berlin

      Deutschland

    Das ist dein Arbeitgeber

    Highsnobiety

    Highsnobiety

    Highsnobiety ist eine renommierte Marke aus Berlin, die sich auf Inhalte rund um Lifestyle und Mode fokussiert. Seit der Gründung im Jahr 2005 durch David Fischer bietet das Unternehmen aktuelle Nachrichten zu Mode, Kunst, Musik und Kultur sowie kreative Veranstaltungen an. Die Plattform spricht ein internationales Publikum an und erfreut sich besonderer Beliebtheit bei Fans von Streetwear und Sneakers.

    Description

  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Hybrid, Onsite
  • Branche
    Medien, Verlagswesen
    • Logo Highsnobiety

    IT Support Administrator

    Highsnobiety
    Ort
    Berlin
    Arbeitsmodell
    Hybrid, Onsite
    Diversität
    Für alle Personen geeignet (m/w/d)

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