Job
- Level
- Erfahren
- Job Feld
- IT, Support
- Anstellung
- Vollzeit
- Vertragsart
- Unbefristetes Dienstverhältnis
- Ort
- Aschheim
- Arbeitsmodell
- Onsite
Job Zusammenfassung
In dieser Rolle kümmerst du dich um den 1st und 2nd Level Support von Desktop-Systemen und erstellst Workstations für neue Mitarbeiter. Außerdem bist du für die Fehlersuche und Konfiguration von Software und Hardware zuständig.
Job Technologien
Deine Rolle im Team
- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
- Respond to service requests and incidents via ticketing system, phone, or in-person.
- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
- Set up and configure new employee workstations, including user accounts and permissions.
- Maintain asset inventory and ensure accurate documentation of IT equipment.
- Assist with onboarding/offboarding of employees from a technical perspective.
- Support remote users with VPN, remote desktop, and connectivity issues.
- Collaborate with other IT teams on escalated issues or project-related tasks.
- Follow security protocols and assist with antivirus, patching, and data protection policies.
Unsere Erwartungen an dich
Ausbildung
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Qualifikationen
- Strong knowledge of Windows OS, Office 365, and basic networking concepts.
- Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Erfahrung
- Hands-on experience in a desktop support, helpdesk, or IT technician role.
- Experience with macOS or Linux environments.
- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
Unser Angebot
- On-site support is required.
- Occasional lifting of equipment (up to 25 lbs).
- Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
Job Standorte
Das ist dein Arbeitgeber
Axiom Technologies
Axiom Technologies, gegründet im Jahr 2014, ist ein australisches IT-Dienstleistungsunternehmen, das sich auf die Bereitstellung von maßgeschneiderten IT-Lösungen und globalen Services konzentriert. Es kooperiert eng mit Systemintegratoren, um innovative Lösungen für geschäftliche Herausforderungen zu entwickeln.
Description
- Unternehmenstyp
- Etablierte Firma
- Arbeitsmodell
- Onsite
- Branche
- Internet, IT, Telekom
IT Desktop Support Engineer
- Ort
- Aschheim
- Arbeitsmodell
- Onsite
- Diversität
- Für alle Personen geeignet (m/w/d)
